Privacy Policy
Effective Date:
Vivly MD (“Vivly MD,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when individuals visit our website, join our early access program, communicate with our team, or use services made available through Vivly MD.
When applicable, protected health information (“PHI”) is handled in accordance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and our HIPAA Notice of Privacy Practices.
1. About Vivly MD
Vivly MD is a healthcare technology and telehealth platform designed to connect individuals with wellness support, licensed healthcare providers, pharmacy partners, laboratory services, and related healthcare resources.
Availability of services may vary by state, provider licensure, and applicable laws and regulations.
2. Information We Collect
Information You Provide Directly
We may collect information you voluntarily provide, including:
- First Name
- Last Name
- Email Address
- Phone Number
- State of Residence
- Area of Interest
- Messages Submitted Through Forms
- Health-Related Information You Choose to Provide
Information Collected Automatically
We may automatically collect:
- IP Address
- Device Information
- Browser Information
- Operating System Information
- Website Usage Data
- Cookie and Analytics Data
3. How We Use Information
We may use collected information to:
- Respond to inquiries
- Manage early access registrations
- Provide customer support
- Coordinate telehealth-related services
- Facilitate provider review processes
- Improve website functionality
- Maintain platform security
- Comply with legal obligations
- Communicate updates regarding Vivly MD services
4. Calls, Text Messages, and Electronic Communications
By providing a telephone number, you consent to receive communications from Vivly MD and authorized service providers.
Communications may include:
- Phone Calls
- SMS Text Messages communications:
- Email Communications
- Appointment Reminders
- Administrative Notifications
- Service Announcements
- Early Access Updates
Message and data rates may apply according to your mobile carrier plan.
Users may opt out of SMS communications by replying STOP to any text message, where applicable.
If you provide your mobile telephone number and opt in to receive SMS or text messages from Vivly MD LLC, we may use your mobile number to send you communications consistent with the consent you provided. Message frequency may vary. Message and data rates may apply.
You may opt out of SMS/text communications at any time by replying STOP to a message. You may also contact us to update your mobile number or communication preferences.
SMS opt-in consent, mobile telephone numbers, and related SMS consent data will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. We may disclose information to service providers that help us deliver SMS communications on our behalf, but only as necessary to provide those services and subject to appropriate confidentiality obligations.
5. AI-Assisted Communications
Vivly MD may utilize artificial intelligence (“AI”) technologies and automated systems for certain administrative and customer-support functions.
Examples may include:
- Scheduling Assistance
- Appointment Coordination
- Customer Support
- Follow-Up Communications
- Educational Content Delivery
- Administrative Intake Assistance
AI-assisted systems do not diagnose medical conditions, prescribe medications, determine treatment eligibility, or replace licensed healthcare professionals.
Clinical decisions are made exclusively by licensed healthcare providers.
6. Health Information and HIPAA
Certain information collected through Vivly MD may qualify as Protected Health Information (“PHI”) under HIPAA.
When HIPAA applies, Vivly MD uses and discloses PHI only as permitted by applicable federal and state laws.
Additional details are available in our HIPAA Notice of Privacy Practices.
7. How Information May Be Shared
We may share information with authorized third parties when necessary to provide services or comply with legal obligations.
Authorized parties may include:
- Licensed Healthcare Providers
- Wellness Coaches
- Licensed Pharmacies
- Clinical Laboratories
- Technology Service Providers
- Payment Processors
- Communication Service Providers
- Legal and Regulatory Authorities
We do not sell Protected Health Information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
9. Data Security
Vivly MD maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No security system can guarantee absolute protection.
10. Data Retention
Information is retained only for as long as reasonably necessary to:
- Provide Services
- Maintain Business Records
- Meet Legal Obligations
- Resolve Disputes
- Enforce Agreements
11. Your Privacy Choices
Subject to applicable law, you may have the right to:
- Request Access to Personal Information
- Request Correction of Information
- Request Deletion of Information
- Opt Out of Marketing Communications
- Withdraw Certain Consents
12. Children’s Privacy
Vivly MD services are intended for adults.
We do not knowingly collect personal information from children under the age required by applicable law without appropriate authorization.
13. State Privacy Rights
Your Privacy and Health Information Rights
Depending on the information involved and applicable federal or state law, you may have certain rights regarding your personal information, consumer health data, and protected health information.
These rights may include the right to:
- Request access to personal information or health information maintained about you.
- Request correction or amendment of information that is inaccurate or incomplete.
- Request restrictions on certain uses or disclosures of protected health information, where applicable.
- Request confidential communications through alternative means or at alternative locations.
- Request an accounting of certain disclosures of protected health information, where applicable.
- Request deletion of certain personal information or consumer health data where permitted by applicable law.
- Withdraw certain consents or authorizations, subject to applicable legal limitations.
- Opt out of certain marketing communications.
- Obtain a copy of applicable privacy notices.
- Designate an authorized representative to exercise applicable privacy rights on your behalf.
- File a complaint regarding the handling of your personal information or protected health information without retaliation or discrimination.
Certain rights may be subject to limitations or exceptions under applicable law, including medical-record retention, legal, regulatory, clinical, fraud-prevention, security, and other compliance obligations.
Exercising Your Privacy Rights
To submit a privacy request or ask questions regarding your privacy rights, please contact:
Vivly MD LLC
Privacy Officer
info@vivlymd.com
We may need to verify your identity before processing certain requests.
Vivly MD will review and respond to valid privacy requests within the timeframes required by applicable law.
Vivly MD will not discriminate or retaliate against an individual for exercising applicable privacy rights.
State-Specific Privacy Rights
Residents of certain states may have additional rights concerning personal information and consumer health data under applicable state law.
Where applicable, these rights may include access, confirmation, correction, deletion, withdrawal of consent, appeal rights, and information regarding the collection, use, processing, or sharing of personal or consumer health information.
Vivly MD will process valid state-specific privacy requests in accordance with applicable law.
Requests may be submitted to: info@vivlymd.com
14. Changes to This Privacy Policy
Vivly MD may update this Privacy Policy from time to time.
Any updates will be reflected by revising the Last Updated date displayed at the top of this page.
15. Contact Information
Questions regarding this Privacy Policy may be directed to:
Vivly MD
Email: info@vivlymd.com
